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We have identified supply chain disruption as a major risk. Issues in the supply chain such as production slowdowns, inventory shortages, health & safety related hazards, ethical issues or delayed delivery can adversely impact sustainable performance of the organisation. Moreover, customers across the world also map the supply chain and make it mandatory for the suppliers to comply with their ESG guidelines and their supply chain charters.Being a Responsible Care Company, Dorf Ketal not only adheres to the standards set by the customers but also ensure the compliances in its supply chain down the line. A structured and thorough supplier audit of each supplier is undertaken to ensure compliances with Dorf Ketal's SCM & ESG policies. Supplier evaluation, product evaluation, equipment & plant evaluation, quality process evaluation etc. are carried out to mitigate the risk of supply chain disruption.Distribution is a critical activity in the entire supply value chain of specialty chemicals. To reduce the risk of harm posed by the distribution to the general public, environment, employees, contractors and emergency responders, emergency preparedness is ensured. Timely and right information to each stakeholder in the distribution supply value chain is being disseminated and necessary infrastructure and equipment like GPS tracking on selective routes helps customers to track the cargo on the move. Selection and training of the right logistic solution provider is also ensured to comply with regulatory as well as internal compliances. The logistics partners are required to comply with documented procedures of loading / unloading, cleaning & disposal criteria, emergency preparedness, adherence to distribution code mandated by the Company.Building Sustainable Supply ChainRecycled Packaging to reduce environmental footprintEarlier our products were supplied in drums and conventional containers. As the containers or drums were not being recycled, an increase in costs to customers as well as increase in carbon footprint of the entire supply value chain was seen. For customers, disposal of packaging was also a challenge. ChallengeInnovation in Packaging has reduced the packaging costs, packaging waste, environmental footprint and hassles for customer in disposing packaging material thus resulting in customer delight.ImpactWe have introduced innovation in packaging through the ISO tanks and metal tote, which are recycled again to deliver materials to our customers. The uniqueness of this innovation is that we customise the packaging container for each client depending on the product and client brief. Following are the types of the innovative packaging used by us for our customers;SolutionFullEmptyFullEmptyS-oil, Fomrosa, G S Caltex, Morzyr refinery, SRC, KNPC, Satorp, Takreer, Falcor, BAPCO, Adnoc,Petronos, IP, Arkema, Dow, Eastman : ISO tank suppliesDK Brazil, Malaysia, Europe & USA : Supplies in ISO tank and decanting in TotesBPCL : Recycling HDPE drums by using a professional cleaning companyReliance : Road tankers and returnable TotesCairn Energy : ISO tanks and Metal totes47